Time |
Content |
Day 1 |
9:00~
Coffee break
~12:00 |
 ITIL介绍
 Service Desk
|
12:00~13:00 |
Lunch & Rest |
13:00~
Coffee break
~17:00 |
 Incident Management
 Problem Management
 Configuration Management
Workshop A
|
Day 2 |
9:00~
Coffee break
~12:00 |
 Change Management
 Release Management
Workshop B
|
12:00~13:00 |
Lunch & Rest |
13:00~
Coffee break
~17:00 |
 Service Level Management
 Financial Management for IT Services
 Availability Management:
 Capacity Management
Workshop C
|
Day 3 |
9:00~
Coffee break
~12:00 |
 IT Service Continuity Management
 回顾、交流和测试：
 总结\考试技巧介绍
Case study |
12:00~13:00 |
Lunch & Rest |
13:00~
~14:30 |
 认证考试ITIL Foundation Certificate Test
|