Glen Notman (Senior Consultant)

Glen is an IT professional with 14 years experience, specialising in Business Process Alignment, Project Management and Training. Process improvement is a foundation of his career.
Having joined the Pink Elephant consulting team after 10 years working on process
improvement initiatives and IT support at Canada Bread, Glen’s main focus at Pink Elephant is to deliver IT Service Management, consulting, projects and education Programs to our diverse customer community across North America and Asia.

Activities
   Program / Project Management at various clients for the ITIL Service Support and Service Delivery Processes
   Management of ITIL Implementation projects involving multiple processes including:
Incident, Problem, Change, Configuration and Service Level Management
   Designed and implemented ITIL compliant Help Desk Facilities
   Managed the function of liaison between the IT department and the customer (User)
community
   Aligns ITIL best practices to the Clients business, and IT needs
   Developed and Documented process controls for all Service Support processes.
   Managed a Centralised Help Desk facility
   Developed, implemented and supported an in-house MRP logistics application

Key Results and Achievements
   Program Manager establishing 5 processes across the IT division
   Responsible for combining the IT operations of 3 distinct geographic divisions across
Canada into one homogeneous structure
   Business Systems Analyst developed projects to Migrate business units to standardized
practices
o Husky Infection Molding
o Rogers Shared Services
o Toronto Hydro, Canada
o Frank Russell Company
o Lyondell Equistar
o Great West Life Assurance Company
o Thoma Cook
o ING Canada, Canada
o Ministry of Transportation, Canada
Special Recognition/Education
   Foundation Certificate in IT Service Management
   IT Service Manager Certificate
   PRINCE2 Project Management Essentials
   IT Executive Management Certificate: Level One
Troy Kelleher (Senior Consultant)

Troy comes to us with quite a diverse range of experience. He served in the military for 20 years in a number of General Management positions as well as IT roles. For the last 5 years he has been providing consultancy and training for many organisations, both in Australia and on the Global scale predominantly in the Asia, Australia and New Zealand regions. This has given him the experience and ability to see the issues from “both” sides of the fence.

Included within this period, Troy was an instructor at the prestigious Royal Military College, Duntroon. His soft skills are excellent and he develops a great rapport with all he comes into contact with in both consultancy and training.

Activities
   Conduct IT process maturity assessments for clients within the Asia-Pacific Region
   Troubleshoot and provide advice about streamlining IT procedures using ITIL
   Active participant in ITIL implementation project planning
   Written and had accredited many training packages
   Deliver IT Infrastructure Library (ITIL) certification training to clients throughout the Asia-Pacific region
   Deliver IT Infrastructure Library (ITIL) practical and implementation training to clients throughout the Asia-Pacific region
Key Results and Achievements
   Receives excellent feedback from clients and achieves repeat business
   Successful consulting and/or training delivery has been undertaken for leading organizations, including:
o Samsung – Seoul Korea
o Sun Microsystems
o Queensland University of Technology
o Massey University – New Zealand
o Boeing – Australia
o Suncorp Metway Banking and Insurance – Australia
o BP – Australia
Special Recognition/Education
   Managers Certificate in IT Service Management
   Practitioner Certificate in IT Service Management
   Foundation Certificate in IT Service Management
   Diploma in Frontline Management
   Diploma of Government
   Diploma of Resource Management
   Diploma in Information Technology
   Microsoft Certified Trainer (MCT)
   Microsoft Certified System Engineer (MCSE)