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| 书名: |
Application Management |
| 页数: |
0 |
| ISBN: |
0113308663 |
| 价格: |
1220 |
| 简介: |
Application Management is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users needs. |
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| 书名: |
Software Asset Management |
| 页数: |
146 |
| ISBN: |
0113309430 |
| 价格: |
680 |
| 简介: |
Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured.
However organisations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'.
Key Features:
These guidelines can be tailored to fit any organisations, regardless of size
Illustrated with various charts and tables to aid in understanding
Large Appendices enhancing content within the guide including a Terminology section
Part of the ITIL series of best practice publications. |
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| 书名: |
Security Management |
| 页数: |
0 |
| ISBN: |
011330014X |
| 价格: |
780 |
| 简介: |
This is a recent ITIL guide that explains the process of security management with IT service management. The guide focuses on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy. The book was developed taking into consideration the plans for consolidating and inter-linking the ITIL Service Support and Service Delivery core guides. |
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| 书名: |
Planning to implement Service &Security |
| 页数: |
0 |
| ISBN: |
0113308779 |
| 价格: |
1220 |
| 简介: |
The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision.
The book provides guidance on alignment of the business needs to IT. It enables the reader to assess if IT service provision is meeting the requirements of the business. Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business.
The aim therefore is to give practical guidance in evaluating the current maturity levels of Service Management and on implementing improvement to the processes. This book is one of a series issued as part of ITIL that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation, it is recommended that it beused in conjunction with the other ITIL books. Service Management is a generic concept and the guidance in the ITIL books is applicable generically. The guidance is also scaleable - applicable to both small and large organisations. It applies to distributed and centralised systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldy if implemented sensibly and in full recognition of the business needs of the organisation. |
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| 书名: |
ICT Infrastrucure Management |
| 页数: |
0 |
| ISBN: |
0113308655 |
| 价格: |
1220 |
| 简介: |
'ICT Infrastructure Management' is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management , management of local processors, computer installation and acceptance and systems management. |
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| 书名: |
Business Perspective Volume 2 |
| 页数: |
0 |
| ISBN: |
0113309694 |
| 价格: |
1220 |
| 简介: |
All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.
This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.
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| 书名: |
Business Perspective Volume 1 |
| 页数: |
0 |
| ISBN: |
0113308949 |
| 价格: |
1220 |
| 简介: |
Business Perspective - The IS view on Delivering Services to the Business
For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements.
Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision into the organisation as a whole. It will help IS personnel align their activities with the needs of the business in order to deliver the greatest benefits, such as:
Contribution to business objectives Developing IT services in line with those objectives Assisting the business exploit their IT resource to the maximum Helping to build an integrated culture within the business Enabling change and innovation for business advantage
Building on the foundations already laid down in ITIL, this book will be of enormous interest to all IS managers and anyoneinterested in fully their exploiting IT resource to deliver business benefits. |
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| 书名: |
ITIL Service Delivery |
| 页数: |
0 |
| ISBN: |
0113300174 |
| 价格: |
1220 |
| 简介: |
The second element in the new ITIL series. Service providers need to offer business users adequate support. Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes. |
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| 书名: |
ITIL Service Support |
| 页数: |
0 |
| ISBN: |
0113300158 |
| 价格: |
1220 |
| 简介: |
IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
Focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered include service desk, incident management, problem management, configuration management, change management and release management. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. |
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| 书名: |
Foundations of IT Service |
| 页数: |
233 |
| ISBN: |
90 77212 58 2 |
| 价格: |
500 |
| 简介: |
An indispensable guide to IT Service Management as defined by ITIL. Covers Service Support, Service Delivery and Security Management.
-Contains official ITIL material -A comprehensive study aid for ITIL Foundation exam
-With extra chapter of Exam information which contains sample exam questions and information about the exam process
-Endorsed by the International Publications Executive Sub- Committee (IPESC) of ITSMF
-A Best Practice in IT Management title published on behalf of ITSMF Netherlands |
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| 书名: |
IT Services Procurement based on ISPL: A Pocket Guide |
| 页数: |
109 |
| ISBN: |
90 77212 50 7 |
| 价格: |
200 |
| 简介: |
This title covers IT Services Procurement Best Practice based on the European ISPL methodology. Its end to end process means that it covers all aspects of an IT service procurement. In addition the approach is designed to be adapted to suit all procurements large or small. It helps to structure and control procurements and offers many management instruments and practical guidelines. The pocket guide is an extremely useful aide memoir for managers to ensure that all procurement steps have been covered adequately.
-A Best Practice in IT Management title
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| 书名: |
Implementing Service & Support Management Processes: A Practi |
| 页数: |
444 |
| ISBN: |
90 77212 43 4 |
| 价格: |
730 |
| 简介: |
Just what the service doctor ordered!
"Implementing Service and Support Management Processes" is a practical book you will refer to many times during your journey to service excellence.’
‘An indispensable resource for any organization seeking to understand and implement ITIL processes and true service value for their customers.’
This is a practical guide, which contains proven and practical implementation, maintenance, and optimization advice to the IT service and support center environment.
-Developed with a hands-on approach ? Authored by widely respected practitioners and experts
-Provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre
-Provides guidance to implementing ITIL processes and other Support Centre processes not in ITIL
-Provides a focus on operational metrics for the Support Centre
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| 书名: |
IT Service CMM |
| 页数: |
107 |
| ISBN: |
90 77212 35 3 |
| 价格: |
200 |
| 简介: |
This pocket guide introduces the IT Service Capability Maturity Model (IT Service CMM). This is a maturity growth model that can be used to improve the processes of IT service providers.
-It explains how the IT Service CMM can be applied to improve your
organization
-It enables you to have sufficient knowledge of the IT Service CMM with the model specification itself
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| 书名: |
IT Governance on Cobit |
| 页数: |
151 |
| ISBN: |
90 77212 19 1 |
| 价格: |
200 |
| 简介: |
-A quick–reference guide to IT Governance for people that are not acquainted with this field of work
-Provides trainers and student alike with a compact reference to COBIT
-A valuable asset for CIO’s and IT managers, in developing more grip
on their IT organization’s performance
-A Best Practice in IT Management title published on behalf of ITSMF Netherlands
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| 书名: |
The IT Strategy Management Process |
| 页数: |
136 |
| ISBN: |
9077212264 |
| 价格: |
550 |
| 简介: |
The IT Strategy Management Process explains how strategies, implementation instructions and best practices are stored and managed in a central repository, and how to support IT Services through effective knowledge management. |
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| 书名: |
Metrics for IT Service Management |
| 页数: |
0 |
| ISBN: |
90 77212 69 |
| 价格: |
550 |
| 简介: |
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.
A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions.
It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations. This enables an organization to implement the metrics as described directly as a first-pass solution that can be benchmarked against other organizations. But they can also be used as a starting point for customizing particular metrics.
Badly designed metrics can be actively harmful to an organization’s proper functioning. Producing a set of metrics that avoids the pitfalls and delivers genuine value is not easy. This book will make that task much simpler and less error prone. |
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